Refund Policy

1. LemonSqueezy as merchant of record

All subscription payments are processed by Lemon Squeezy, LLC. LemonSqueezy is the merchant of record and handles payment processing, invoicing, and statutory consumer-rights obligations in your jurisdiction (including EU/UK 14-day cooling-off rights where applicable).

By purchasing a subscription you are entering into a purchase agreement with LemonSqueezy. For billing disputes or payment issues, you may also contact LemonSqueezy support directly.

2. Subscription refunds — 14-day guarantee

If you are not satisfied with your first paid subscription (Pro or Studio) you may request a full refund within 14 days of the initial charge by emailing us at support@cinemix.studio with the subject "Refund request" and your registered email address.

After 14 days, subscription charges are non-refundable. Upgrading, downgrading, or cancelling your plan does not entitle you to a pro-rated refund of an already-charged billing period — you retain access to your paid features until the end of that period.

3. AI generation credit refunds

If an AI generation job fails (status: Failed), your AI credit for that job is automatically returned to your account. No action is required. Credit refunds are in-platform and do not constitute a cash refund of subscription fees.

Credits are non-transferable, expire at the end of each monthly billing cycle, and have no cash value.

4. Renewals and cancellation

Subscriptions renew automatically each month. You may cancel at any time from your account settings before the renewal date to avoid the next charge. Cancellation takes effect at the end of the current billing period — you will not be charged again, and your paid features remain active until the period ends.

5. Exceptions and fraud

We reserve the right to deny refund requests where an account has been suspended for policy violations, where we have evidence of refund abuse, or where the request falls outside the 14-day window.

Unauthorized chargebacks via your card issuer that are later reversed may result in permanent account suspension.

6. How to request a refund

• Email support@cinemix.studio with subject "Refund request"
• Include the email address on your CineMix account
• Include the approximate charge date and amount
• We aim to respond within 2 business days

7. Contact

Questions about billing or refunds? Email support@cinemix.studio. For payment-specific issues you can also reach LemonSqueezy support at lemonsqueezy.com.